SHIPPING & RETURNS POLICY
SHIPPING & RETURNS POLICY
All pricing does not include freight charges. All orders are insured for full value. Speedzone is not responsible for any damage incurred during shipment. All merchandise leaves from our facility or any one of our multiple designated distribution warehouses properly packaged and in perfect condition. When you receive your shipment, please inspect your packages in the presence of the delivery person. All damage claims are the responsibility of the customer and must be made with the freight carrier. Speedzone cannot initiate claims for the customer. In the event of a damaged shipment, please keep all the original packages and packing material for inspection. If for some reason a shipment is returned to us undelivered after 3 attempts, you will be responsible for all freight charges and a hold put on all future shipments until the incurred shipping costs have been paid in full. For expedited orders we can ship via UPS Next Day, Second Day, or 3 day delivery at extra cost. We can also ship via Federal Express if preferred (based on product and warehouse).
International shipments will always have duties and customs fees. Speedzone does not cover these fees and your shipping charge will not cover these extra clearance fees based on your local country. We suggest getting an estimate of these fees from your local authority before placing an order.
Errors in shipping occasionally happen. In the case of a shipping error on our part we will issue a UPS call tag for return of the merchandise and ship the correct part to you. We will charge your credit card for this merchandise until we receive the original part back whereupon we will immediately credit your account. All returned parts must be in 100% new condition and be in the original packaging.
Buyers assume the responsibility of purchasing the correct product. Please read all of the product information and look at pictures before purchasing (please note some product pictures are for display purposes only and may not be representative of the final product you will receive). You have the ability to request product fitment verification before purchasing a product by simply using the button for request on the product. Returned products are subject to a 20% restocking fee and the responsibility of buyer to pay original shipping costs incurred by seller as well as any associated shipping costs to return items (Buyer is responsible to ship returns back at their own cost). We do not accept returns on items that have been used or previously installed, or any type of electronic products. Please contact the manufacturer of a specific product if you are having an issue with that specific item. Items are not eligible for return after 30 days of order being received.
Some items are now not returnable due to manufacturer and warehouse guidelines. The possibility of cross contamination from returned products has affected our ability to return these items and (Speedzone Performance LLC) or its vendors can not be held liable for the refusal to accept a return based on this. Please ensure you purchase the correct product by using the button to request on the product or texting our product support team 407-749-6314, you can also email us directly with a link to the product and your vehicle information: Sales@Speedzoneweb.com