Frequently Asked Questions & Answers
Q: How Long do Orders Normally Take to Process?
A: Orders usually take 24-48 Hours to process, however this is based on if you are financing and we have all of the information that we need. Want more info on order process times? Checkout our Shipping Policies Here: Shipping Policy
Q: How Can I Find a Missing Tracking Number?
A: We usually email customers tracking numbers as soon as they become available from the warehouse the item is shipping from, or immediately if shipping from one of our retail locations; however with items that have extended ETA, there will often be an extended period of time before tracking becomes available. In this case, you can use the following form to request a formal update: Customer Service
Q: What is your contact info? (Can I Speak to an Actual Person)
A: Our contact information is as follows: Phone: 407-846-8430, Direct Text: 407-749-6314, Email: General Sales: Sales@speedzoneweb.com, Shipping Info: Shipping@speedzoneweb.com, Payments: Paypal@speedzoneweb.com. We also have social media accounts on TikTok, Twitter, Facebook, Instagram, and Pinterest.
Visit our Linktree
Q: Do you offer installation services for the products you sell?
A: We offer installation services if you are located in Central Florida and local to our Kissimmee or Orlando locations. However, we provide detailed installation instructions with all our products to assist you in the process.
Q: Can you recommend a product for my specific vehicle?
A: We recommend checking the product description and specifications to ensure compatibility with your vehicle. If you have any specific questions, feel free to reach out to our team for assistance. We have a form to help with this located here: Product Request Form
Q: Are your products covered by a warranty?
A: Yes, most of our products come with a manufacturer's warranty. The warranty details can be found in the product description or on the manufacturer's website. If you have any concerns about warranty coverage, please contact our customer service team.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please check our Shipping & Delivery page on our website for more information on international shipping rates and delivery times.
Q: Can I place an order over the phone?
A: Yes, we offer assistance to create quotes over the phone for customers to review before finalizing orders. Please contact our customer service team at 407-846-8430 Mon-Sat 10AM-6:30PM EST during our business hours to place your order over the phone. Alternatively you can text our help line 407-749-6314 for assistance based on availability. For super fast assistance try our Product Request Form!
Q: What is your return policy?
A: Our return Policy and other policies can be found here: Returns Policy Please use the Link Provided on the page to Fill out a required RMA Form to start the process.
Q: Can I order something not on your website using Financing?
A: Yes! We offer a buyer program allowing us to purchase any product from any site you provide a link for with a 20% markup, there are few limitations on this including returns aren't available on items you provide links for. Fill out this form with links to products you would like: Use Our Product Request Form
Q: Do You Price Match?
A: The simple answer is Yes! However, there are a few exclusions you should know about:
- - We don't price match products that aren't in stock with vendors advertising them.
- - We don't match 3rd party sites like Amazon and Ebay
- - Financing orders aren't available for price match because of the fees we pay to the financing companies.
Q: Can I pickup Items I Order Online In Store?
A: We welcome walk in customers to all of our Central Florida Retail locations, not everything on our site are in our stores but we can order these items for pickup. Some items (Wheels, Tires, Engine, Aerodynamics, Superchargers and Turbo kits) are larger and still require shipping charges even if being picked up in store.
Q: How do I Checkout with Financing?
A: To complete a purchase with third party financing, just add what you would like to your cart and checkout; put in your personal info on the first screen; shipping info on the second; and select the financing option on the third screen. Checkout the Video
Q: Do You Have Any Discount Codes Available?
A: Yes! Monthly we publish a list of manufacturer and company offered discounts, visit this link to see the available deals: Discount for the Month