Shipping & delivery

Product prices do not include freight unless stated at checkout. Orders may ship from Speedzone or a designated distribution warehouse. We take care to package merchandise properly before carrier pickup. Expedited UPS Next Day, Second Day, or 3 Day delivery and FedEx may be available for an additional charge, depending on the product and shipping location.

International orders

Import duties, customs charges, and local clearance fees are not included in the shipping charge and remain the customer’s responsibility. We recommend checking with your local authority before ordering.

Vendor-direct shipments

Third-party warehouses or manufacturers may use a carrier or service different from the selection made at checkout. Speedzone cannot control vendor-initiated carrier changes, delays, or associated costs beyond our control.

If we ship the wrong item

When Speedzone makes a shipping error, contact us. We will arrange a UPS call tag and ship the correct part. The replacement may be charged until the incorrect item is returned; we credit that charge promptly after receipt. The returned item must be new and in its original packaging.

Optional shipping protection

When offered at checkout, you may add InsureShield Package Protect using the protected checkout option. Its cost is shown before you place your order, and coverage is subject to InsureShield’s terms, limits, and exclusions. Standard checkout does not include this optional coverage.

When protection is declined or unavailable

If you choose standard checkout without optional protection, or protection is not offered for your order, the shipment is not covered by that optional program. For a package reported lost, stolen, or damaged in transit, contact us promptly. We will provide available shipping records and help submit or support a standard carrier claim when one is available. The carrier decides whether to approve or pay the claim; an outcome is not guaranteed.

Declining protection, or its unavailability, does not automatically qualify a package lost or stolen after carrier acceptance for a Speedzone replacement or refund. We will review the shipment, delivery evidence, carrier response, and the rights and obligations that apply to the order. This policy does not limit any remedy that applicable law gives you and does not excuse an error by Speedzone.

Keep all packaging for damage claims, inspect deliveries promptly, and report a missing or damaged package as soon as possible. Shipping protection does not replace these steps.

Returns & refunds

Confirm product details and fitment before purchasing. Photos may be illustrative; use the product-page request option if you need fitment help. Eligible unused, uninstalled items may be requested for return within 30 days of receipt, subject to manufacturer and product restrictions.

Approved returns are subject to a 20%–35% restocking fee, determined by the applicable manufacturer’s return rules and the item’s condition. The buyer is responsible for the original shipping costs incurred by Speedzone and the cost of return shipping. Manufacturer restrictions and product listing terms may apply.

How to request a return

1. Open your order from your Speedzone account, or use the return request form below.
2. Sign in with the email used for the order if prompted, then enter the verification code sent to that address.
3. Select the order and item(s), choose a reason, add relevant details, and submit the request.
4. Wait for our review. If approved, follow the emailed instructions and any applicable return label. We inspect received items before completing a refund or exchange and send a confirmation.

Do not send an item back before approval. Unauthorized returns may be refused or delayed.

Items that cannot be returned

The current policy excludes the following items. Review the product listing as some brands have additional restrictions.

• Clearance, open-box, used, or installed items
• Special-order or incomplete items
• Items with incomplete or damaged packaging
• Engine internals
• Electronics and lighting or light-emitting components
• Aerodynamic parts
• Mounted and balanced wheel-and-tire packages
• Burger Tuning products, including JB4 products
• Speed Engineering products
• Armaspeed and SF Racing products
• Products purchased using a financing option

For a problem with a manufacturer product, contact us and the manufacturer so the applicable warranty process can be identified.

Warranty & product use

Warranty availability and procedures depend on the product and its manufacturer. Contact us with your order and product information so we can help identify the appropriate next step. A return request and a warranty claim are different processes.

Some performance products may not be legal for street use in every jurisdiction. Buyers must check applicable laws and intended use. Products must be installed and used appropriately; incorrect installation, modification, misuse, unusual stress, driving decisions, and external events can cause damage or injury.

Backorders & changing ETAs

A backordered item is currently unavailable at the warehouses we can use. Manufacturer production and supply conditions affect when stock returns. Orders are fulfilled as inventory becomes available, generally in the order received.

ETAs often come from manufacturers and may change. If you cannot wait, contact us and we can help look for an alternative. The existing policy does not offer additional discounts solely for backorder delays.

Cancellations & special orders

Contact Speedzone as soon as you need to change or cancel an order. We may cancel an order for reasons including a pricing or shipping error and will notify you if that happens.

Special-order and built-to-order items are sourced or made for a particular application. Once production begins, cancellation may not be possible. A cancellation request may require vendor approval, and Speedzone may decline it if the special-order basis was disclosed. When a special-order cancellation is exceptionally approved, the current policy provides for a 30% cancellation fee based on the individual item value.

We can help review the order and any available alternatives before the next step is decided.