Purchase, Return, Fraud Review & Text Communication Policies
Purchase, Return, Fraud Review & Text Communication Policies
Speedzone Performance LLC · Updated October 27, 2026
Read our purchase and return policies, how we review orders for fraud, and the terms for optional promotional texts.
Fraud verification and order review
We may review an order before fulfillment to help prevent unauthorized purchases. When verification is needed, our team may contact you by email, provide a secure verification link, or assist you directly. A verification link may offer a text code you request yourself. A successful phone-code check confirms access to that phone number; it does not by itself prove payment-card ownership or approve fulfillment.
Accepting our purchase policies does not subscribe you to marketing or automatically authorize fraud-alert text messages. You may purchase without signing up for promotional texts. In the new two-choice checkout review, fraud follow-up uses email, secure verification or staff assistance rather than a separate automatic fraud-SMS signup. Existing separately consented order-authorization messages are described in our Order SMS Terms.
If you do not recognize an order or need help, call 407-846-8430 or email sales@speedzoneweb.com. Never share a verification code with a representative.
Optional offers, discounts, product updates and checkout reminders
Program status: Marketing-text service registration and testing are still in progress. Publishing this information does not start messages or promise an immediate signup discount.
When offered, the optional, initially unchecked signup in our checkout review lets you request promotional texts, product updates, product help and reminders about an unfinished checkout. The optional mobile-number field is visible whether or not the text-signup box is selected. Enter your mobile number and select the text-signup box, then choose “Continue to checkout” to save your request. Once the registered service is available, you will receive a confirmation text. Reply YES to confirm signup before receiving offers or cart reminders. If you do not reply YES, your request remains unconfirmed and no marketing or cart reminders will be sent. The purchase-policy checkbox is separate. You can leave the text-signup box unchecked and continue your purchase.
The text-signup wording is:
Yes! Text me Speedzone offers, discounts and product updates, plus helpful reminders if I leave something at checkout. I agree to receive recurring automated marketing texts from Speedzone Performance LLC at the mobile number provided. After submitting, I will receive a confirmation text. Reply YES to confirm signup before receiving offers or cart reminders. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Your mobile information and SMS consent will not be shared with other companies for their marketing.
Message frequency varies with your shopping activity, offers and replies. Message and data rates may apply. Reply STOP to the marketing sender to unsubscribe; you may receive an opt-out confirmation. Reply HELP for help, call 407-846-8430, or email sales@speedzoneweb.com. Carriers are not liable for delayed or undelivered messages. Your subscription does not guarantee a discount, availability, price or financing approval.
We retain your phone number, consent choice, wording and version, source and time, your confirmation request and YES response where provided, and related checkout and message records to operate the service and honor your choices. Mobile information and text messaging opt-in data and consent are not sold, rented or shared with third parties or affiliates for their independent marketing or promotional purposes. Service providers may process the information only to operate the program on our behalf. See our Privacy Policy.
Accepting another policy, entering a phone number, receiving order-support messages, or subscribing to email does not enroll you in marketing texts. Opting out of texts does not cancel an order. Refunds, cancellations, discounts and order changes are handled by staff.
Purchase, shipping, returns, warranty and cancellation policies
The complete current policy is included below. Product-specific restrictions shown during checkout also apply. Optional shipping protection is a separate coverage purchase; standard checkout does not add it. Where standard checkout is used without protection, its shipping acknowledgement appears beside the purchase-policy choice.
Shipping & Returns
Clear answers for delivery, returns, warranties, backorders, and order changes — so you know what to expect at every step.
Built for confidence,
from checkout onward.
Use the sections below to find the policy that applies to your order. Product and manufacturer terms may add restrictions, so review the item listing before purchase.
Submit a request within 30 days of receiving an eligible item. Wait for approval and return instructions before sending anything back.
Request a return →Shipping & delivery
Product prices do not include freight unless stated at checkout. Orders may ship from Speedzone or a designated distribution warehouse. We take care to package merchandise properly before carrier pickup. Expedited UPS Next Day, Second Day, or 3 Day delivery and FedEx may be available for an additional charge, depending on the product and shipping location.
Inspect on arrival
Inspect packages with the delivery person when possible. If an item arrives damaged, keep the original box and packing materials, contact Speedzone and the carrier, and report the issue to us within 3–5 working days so we can help with the standard carrier claim where available.
Delivery attempts
If a shipment returns to us undelivered after three attempts, the customer is responsible for the resulting freight charges. Future shipments may be held until those charges are paid.
International orders
Import duties, customs charges, and local clearance fees are not included in the shipping charge and remain the customer’s responsibility. We recommend checking with your local authority before ordering.
Vendor-direct shipments
Third-party warehouses or manufacturers may use a carrier or service different from the selection made at checkout. Speedzone cannot control vendor-initiated carrier changes, delays, or associated costs beyond our control.
If we ship the wrong item
When Speedzone makes a shipping error, contact us. We will arrange a UPS call tag and ship the correct part. The replacement may be charged until the incorrect item is returned; we credit that charge promptly after receipt. The returned item must be new and in its original packaging.
Optional shipping protection
When offered at checkout, you may add InsureShield Package Protect using the protected checkout option. Its cost is shown before you place your order, and coverage is subject to InsureShield’s terms, limits, and exclusions. Standard checkout does not include this optional coverage.
When protection is declined or unavailable
If you choose standard checkout without optional protection, or protection is not offered for your order, the shipment is not covered by that optional program. For a package reported lost, stolen, or damaged in transit, contact us promptly. We will provide available shipping records and help submit or support a standard carrier claim when one is available. The carrier decides whether to approve or pay the claim; an outcome is not guaranteed.
Declining protection, or its unavailability, does not automatically qualify a package lost or stolen after carrier acceptance for a Speedzone replacement or refund. We will review the shipment, delivery evidence, carrier response, and the rights and obligations that apply to the order. This policy does not limit any remedy that applicable law gives you and does not excuse an error by Speedzone.
Keep all packaging for damage claims, inspect deliveries promptly, and report a missing or damaged package as soon as possible. Shipping protection does not replace these steps.
Returns & refunds
Confirm product details and fitment before purchasing. Photos may be illustrative; use the product-page request option if you need fitment help. Eligible unused, uninstalled items may be requested for return within 30 days of receipt, subject to manufacturer and product restrictions.
Approved returns are subject to a 20%–35% restocking fee, determined by the applicable manufacturer’s return rules and the item’s condition. The buyer is responsible for the original shipping costs incurred by Speedzone and the cost of return shipping. Manufacturer restrictions and product listing terms may apply.
Final sale: We do not accept returns on diecast models, collectibles, trading cards, toys, or apparel, including unopened or unused items. Please review these exclusions before purchasing. This does not limit remedies required by applicable law; contact us about damaged, defective, or incorrectly supplied items.
How to request a return
- Open your order from your Speedzone account, or use the return request form below.
- Sign in with the email used for the order if prompted, then enter the verification code sent to that address.
- Select the order and item(s), choose a reason, add relevant details, and submit the request.
- Wait for our review. If approved, follow the emailed instructions and any applicable return label. We inspect received items before completing a refund or exchange and send a confirmation.
Do not send an item back before approval. Unauthorized returns may be refused or delayed.
Items that cannot be returned
The current policy excludes the following items. Review the product listing as some brands have additional restrictions.
- Diecast models and collectibles
- Trading cards, including individual cards and sealed packs, boxes, and sets
- Toys
- Apparel
- Clearance, open-box, used, or installed items
- Special-order or incomplete items
- Items with incomplete or damaged packaging
- Engine internals
- Electronics and lighting or light-emitting components
- Aerodynamic parts
- Mounted and balanced wheel-and-tire packages
- Burger Tuning products, including JB4 products
- Speed Engineering and Suspension Engineering products
- Armaspeed and SF Racing products
- Products purchased using a financing option
For a problem with a manufacturer product, contact us and the manufacturer so the applicable warranty process can be identified.
Warranty & product use
Warranty availability and procedures depend on the product and its manufacturer. Contact us with your order and product information so we can help identify the appropriate next step. A return request and a warranty claim are different processes.
Some performance products may not be legal for street use in every jurisdiction. Buyers must check applicable laws and intended use. Products must be installed and used appropriately; incorrect installation, modification, misuse, unusual stress, driving decisions, and external events can cause damage or injury.
Read the full warranty and liability terms
Items sold by Speedzone Performance LLC may not be legal for street use in all states. WARNING, it is the buyer`s responsibility to comply with applicable state laws. Buyer understands that due to strict U.S. federal and State safety crash guidelines, Speedzone Performance LLC is not responsible or liable for any damages or possible injuries incurred as a result of any accidents due to driver error, incorrect installation, bad judgment, or act of nature/GOD, Allah, Jehovah, etc. All products are intended for off-highway uses only, and should be used for their intended purposes only. Speedzone Performance LLC does not take responsibility for installation, modification, misuse and/or unusual stress of the products. The buyer assumes all responsibilities for determining the suitability of the products. Speedzone Performance LLC is not responsible for any damages incurred either directly or indirectly on the vehicles or operators/ passengers within the vehicles.
Disclaimer of Implied Warranties
Speedzone Performance LLC DISCLAIMS ALL IMPLIED WARRANTIES AND SIMILAR OBLIGATIONS (OTHER THAN GOOD TITLE) INCLUDING BUT NOT LIMITED TO THOSE OF FITNESS FOR A PARTICULAR PURPOSE, AND MERCHANTABILITY, WHETHER OTHERWISE ARISING BY LAW, CUSTOM, USAGE, TRADE PRACTICE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. There are no warranties, which extend beyond those express warranties contained in the Agreement. Buyer affirms that it has not relied upon Seller's skill nor judgment to select or furnish the Goods for any particular purpose beyond the specific express warranties in the Agreement. Any design provided by Seller is based on information provided by Buyer. Any modifications of drawings, prototypes and other work of Seller after approval by Buyer will be at Buyer's expense at Seller's normal rates for services and materials. Seller does not warrant the Goods will comply with the requirements of any safety or environmental code or regulation of any federal, state, municipality or other jurisdiction beyond the specific express warranties in the Agreement.
Backorders & changing ETAs
A backordered item is currently unavailable at the warehouses we can use. Manufacturer production and supply conditions affect when stock returns. Orders are fulfilled as inventory becomes available, generally in the order received.
ETAs often come from manufacturers and may change. If you cannot wait, contact us and we can help look for an alternative. The existing policy does not offer additional discounts solely for backorder delays.
Cancellations & special orders
Contact Speedzone as soon as you need to change or cancel an order. We may cancel an order for reasons including a pricing or shipping error and will notify you if that happens.
Special-order and built-to-order items are sourced or made for a particular application. Once production begins, cancellation may not be possible. A cancellation request may require vendor approval, and Speedzone may decline it if the special-order basis was disclosed. When a special-order cancellation is exceptionally approved, the current policy provides for a 30% cancellation fee based on the individual item value.
We can help review the order and any available alternatives before the next step is decided.
Questions about your order?
Our team can review the item, manufacturer terms, and your order details with you. Call 407-846-8430 or email Sales@speedzoneweb.com.